Frequently Asked Questions

How does my school qualify for online access?

Your school must have purchased one of Nelson’s print or online student resources.

Who registers for my school?
Only one teacher per school can register to receive access privileges for a specific title for your school. Please ensure that all teachers using the course specific text within the school are aware of the passcode access and guidelines. All teachers must use the same passcode information for their students.

Can a student access their text without a passcode from their teacher?
Students can only access the online student text when given the passcode access from their teacher. Nelson does not provide online access to the students directly.

Can a student access multiple titles using the same account?
No. The student must register for each title separately. Students may use the same username (email account) but a different password for each account.

I forgot my password, how do I recover it?

From the homepage, click on the 'forgot' hyperlink and follow the instructions on the screen to reset your password.

What student personal information is collected by this web site?
This web site does not collect any student personal information. The web site only requires the email address for access and password recovery purposes.

I am unable to view the eBooks from my school computer, who do I contact for assistance?
You will only require Adobe Acrobat Reader from the Adobe web site. To install this software please contact your school's technology department.

What is the recommended browser and operating system to view this website?
The recommenced browsers include Internet Explorer 7 and FireFox 2+ for Windows XP and Vista. Safari is recommended for Mac OS X. However all other browsers with the Adobe Acrobat Reader plug-in are supported on any operating system such as; Windows XP, Windows VISTA, Mac OS 9, Mac OS X and Linux.

I use a Apple computer, will I able to view the eBooks?
Yes, this website is compatible with Mac OS X Apple Safari and other browsers that support the Adobe Acrobat Reader plug-in.

Will I need any special software to view the eBook?
No. You will only require Adobe Acrobat Reader. If your computer does not have this program installed you can download it for free from the Adobe website.

Who do I contact for all other website related technical questions?
Please contact support.

Where do I access Mathematics 10 (Western Edition) Student Edition?
Go to You will need an accesscode in order to access this product.